We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

In writing at:

Crispin Speers & Partners Ltd,
St Clare House,
30-33 Minories,
London,
EC3N 1PE

By Telephone: (020) 7977 5700

We will acknowledge your complaint within 7 working days.

If your insurance is underwritten at Lloyd’s and you are not satisfied with the outcome and wish to take the matter further, you can do so at any time by referring the matter to:

Policyholder & Market Assistance
Lloyd’s Market Services
One Lime Street
London, EC3M 7HA

Tel: +44 (0)20 7327 5693

e-mail: complaints@Lloyds.com

If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:

In writing at:    Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR or via www.fos.org.uk or

By telephone: 0845 080 1800